State Farm® Insurance Agent Lauri Thompson

"My fiancé has been dealing with all of our insurance purposes and we really loved State Farm!! until our first claim, now we are almost a month in from the claim and I had to be added to the policy sure no problem now we have been waiting another week bc the underwriting department or what ever no one helps you when a claim has been started Literally cannot get the agents office on the phone unless you call 20 times in a row it’s honestly the worsts customer service I have ever had on the 1800 number talking over you won’t let you speak With the claim it’s one thing after another need this need that everything takes 2 days to update in their stupid system I’m out $2500 on a deposit on the new boat Friday if they complete the claim that they have been holding onto for a month I just told my wife to let them know we won’t be renewing our policy with state farm in August due to their poor customer service Side note the front desk ladie at the office is the best employee by far with this company and the only helpful one as it seems thus far"

"Edited to add.. Laurie Thompson called and asked me to remove my review even though it's 100% accurate. I'll leave it and find a new agent that's willing to work and help customers. Laurie is our agent yet isn't in office and Kelsey is of zero help. Trying to get through to main company with 1-800 and goes back to Laurie's office again with zero help from Kelsey. Super frustrating"